$30M of car park work ran on spreadsheets and memory. Stock lived in people's heads, job kits were built from parts that existed nowhere so crews turned up short, and nobody knew what any job actually cost.

The demand planning foundation now runs on the software they already owned: every item counted across the warehouse and 20+ vehicles, with a reorder point on every item so nothing runs out before a job. Then we trained the team to run it without us.