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EZYE OS · Customer Support
I Replaced My Entire Support Team.
5 Native Claude Tools Did It.
A 5-step customer support workflow built entirely from native Claude tools. Works for SaaS, service businesses, agencies, and ecom — not just one vertical.
What's inside
- The 5-step workflow that runs your inbox end-to-end
- Triage, drafts, customer lookup, refunds, 24/7 coverage
- MCP wiring for Intercom, Zendesk, and Claude in Chrome
- Real prompts, skill setup, and the overnight Cowork pattern
EZYE OS · Customer Support Cheat Sheet
I Replaced My Entire Support Team — 5 Native Claude Tools Did It
by Divjot Sahni · EZYE Consulting · ezye.com.au
Step 1 — Wire Claude to your help desk
1
Connect Intercom or Zendesk via MCP from your Claude settings
2
Authorise inbox, conversations, and customer endpoints
3
Confirm Claude can read tickets in your test conversation
Step 2 — Install the Triage skill
1
Add the Triage skill to your support Project
2
Brief it with your urgency tiers and routing rules
3
Test on the last 10 tickets to validate scoring before going live
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